Frequently asked questions
What is the return policy?
Your satisfaction matters to us.
If your item arrives damaged or you’re not fully happy with your purchase, contact us within 24 hours and we’ll do our best to make it right.
Are any purchases final sale?
For hygiene reasons, all drinking vessels (clay bottles & cups) are final sale unless they arrive damaged or defective.
When will I get my order?
Orders inside Lebanon are usually delivered within 2–5 business days depending on the area.
You will receive a confirmation message once your order is shipped.
Where are your products manufactured?
All Fakharati products are handmade in Lebanon using natural, mineral-rich Lebanese clay — crafted by local artisans.
How much does shipping cost?
Shipping fees vary by location and will appear at checkout.
For most Lebanese areas, standard delivery is between $2–$5 depending on your region.